Reasonable retention – not too much
This vicious circle can be seen in action in many outsourcing relationships – you can probably think of some instances from your own experience. Our recommendation is that the client should retain a reasonable level of leave-behind organization, and ensure that rather than acting as a barrier it plays a role as the facilitator and creator of a flow of information and personnel between the user organization, the leave-behind entity and the supplier.
The ongoing flow and exchange of expertise and experience along this supply chain will progressively increase the hands-on knowledge and expertise contained within the client business. In time the company will be able to nurture, build up and deploy a strong pool ...
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