The supplier’s revenge
We have already talked about the risk that the client will walk away, especially if things turn sour early in the contract during the supplier’s investment in the transition. But suppliers also have their way of getting even if they feel the contract is tilted against them.
The totality of an outsourcing contract is made up of a hugely complex network of interrelated factors. Aside from the obvious sourcing, service quality and technical issues, there are asset ownership aspects, tax, compliance, and a whole raft of other elements. This means that if a supplier wants to redress the balance in some way it has myriad opportunities to do so, quite possibly without the client even realizing it is happening.
A supplier that ...
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