5. Moving to the new way of thinking
Key finding: Some CEOs now view outsourcing as a fast, targeted, and relatively inexpensive method for acquiring expertise and fostering corporate change. In contrast, they view M&A as an expensive blunt instrument – with difficult internal political challenges – for entering a new market.
—Institute of Management and Administration (IOMA) Research, June 2003
Our experience has confirmed time and again that the three most important watchwords in managing the transition to an outsourcing arrangement are: communication, communication and communication.
This may seem self-evident. But it may not be when you are in the thick of doing the deal. During the run-up to an outsourcing transaction and transition, many ...
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