Discovery: beware nasty surprises
So, as CEO of a potential client outsourcing agreement, you have established your objectives. The board is fully behind you. You are ready to start talking to one or more suppliers. What else do you need to know? The answer is: everything about your own operation. Discovery of the real facts – as opposed to commonly held management assumptions – about your own business is one key element that seems obvious, but often gets overlooked.
Picture the scene. An IT outsourcing deal focused on achieving cost savings is on the table. The two sides have reached a clear handshake to a reasonable degree of certainty on the overall costs, so they set about getting more detail on the critical aspects. The discovery process ...
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