Review – and review again
While outsourcing can be a highly flexible and powerful tool, its effectiveness in practice clearly depends on the skill and rigour with which the CEO and board apply it. As in other areas of business, the key to effective management of the process lies in information – and in information that is not just made available, but that is used, absorbed and acted upon.
This is why we believe that the board of a client company should establish a clear set of ongoing checks and balances to be applied during the planning and negotiation of big deals. These should be used to review the project on a regular basis, with each review being approached with the same level of rigour, thoroughness and healthy scepticism that a divisional ...
Get Smarter Outsourcing: An executive guide to understanding, planning and exploiting successful outsourcing relationships now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
