Understanding success . . .
What this boils down to is a need for both sides to come together to visualize and agree on what success looks like from the start – and then focus jointly on achieving it. Time and again during outsourcing projects, we ask CEOs and boards: ‘What is it that you want to achieve? Tell me. And if you do tell me, I’ll write it down and keep it.’ Then, for months or even years after that, this stated vision of success can be presented back to the executive team to anchor their focus on the original objectives, or confirm that those objectives really are shifting.
This is necessary because of a natural drift that exists in any outsourcing transaction. At some point in any deal, even if it delivers value, somebody somewhere ...
Get Smarter Outsourcing: An executive guide to understanding, planning and exploiting successful outsourcing relationships now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
