The decisiveness to move . . .
Confronting the absolute need for change also brings the CEO face to face with some other uncomfortable facts. One is that the track record of large-scale change projects is actually appalling. The nature of the task that the board is embarking on, together with the advice board members are receiving from consultants, intermediaries and the rest of the supply chain, is forcing them to look in the mirror and make an honest assessment of their own change management record. In most cases the verdict is not good. This in turn raises the question of how capable the board and its senior management are of executing real change – and whether they are prepared to invest in external service providers to drive it forward. ...
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