Our definition
So, as people who have worked in outsourcing for decades, what do we understand by it? As a starting point, here is our basic definition. Outsourcing is . . .
the contracted use and leverage of third-party resources, assets and skills,
with guaranteed levels of quality, resilience and value to cost criteria and measurement
to deliver services previously provided in-house
possibly involving the transfer of existing staff to the service provider
and/or transformation/rejuvenation of the business support processes and technology.
This book focuses not just on outsourcing, but on one specific type: strategic outsourcing, which is a sophisticated tool for achieving or exceeding long-term corporate objectives. This fits within the simple ...
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