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32 The Importance of Being on Time
A salesperson with a customer who wants to place an order will only keep that customer waiting under the most extreme circumstances. Customers, however, feel quite comfortable making their vendors wait. After all, salespeople generally need the customers more than the customers need them. If you are kept waiting, perhaps you are being sent a message that you are expendable or less important.
Most staff members will not make their bosses wait for them, but managers frequently make their staff wait for them. Patients wait for the doctor; the doctor will not wait for them.
With videoconferencing, however, if you come in late, you will not appear ...
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