Part 1
The seven secrets of modern retail
Technology is changing everything, or is it?
Source: Koworld
We could once dictate to customers that this is a store, you shop at it how we want, pay how we want at a cash desk where we choose to place it and have it staffed by people trained to our standard not yours. But that era is over, finished. Gone forever. The customer dictates now and you must rise to meet them.
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