Praise for Smart Retail
‘The heart of every retail success is the delivery of a great customer experience. In mapping out how to do that, this book is worth its weight in gold.’
Ian Shepherd, Chief Commercial Officer, Odeon and UCI
‘Take a look around a Majestic store today, where we are growing like-for-likes, and you can see many of Richard’s principles at work. I highly recommend Smart Retail as part of any retailer’s essential toolkit.’
Rowan Gormley, CEO, Majestic Wine PLC
‘Clear thinking with practical retail insight to get to innovative yet pragmatic ideas.’
Alex Windle, Marketing Director, BP
‘Richard is a deep well of retail knowledge and best practice and communicates his ideas in a hugely compelling manner.’
Wilf Walsh, CEO, Carpetright ...
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