Service Design and Delivery: How Design Thinking Can Innovate Business and Add Value to Society
Copyright © Business Expert Press, LLC, 2015.
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means—electronic, mechanical, photocopy, recording, or any other except for brief quotations, not to exceed 400 words, without the prior permission of the publisher.
First published in 2015 byBusiness Expert Press, LLC222 East 46th Street, New York, NY 10017www.businessexpertpress.com
ISBN-13: 978-1-60649-784-5 (paperback)
ISBN-13: 978-1-60649-785-2 (e-book)
Business Expert Press Service Systems and Innovations in Business and Society Collection
Collection ISSN: 2326-2664 ...
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