An U.S. army officer showed me how to fix the toilet problem by his hands. No Japanese army officer did that kind of thing. They just ordered by words.
—My father’s words about his POW camp in the Philippines
In this chapter, we will see some real-world cases so that you can check what you have learned against the real experiences of other people regarding the design and deployment of the services. The real cases have been picked up intentionally instead of artificial cases for the following reasons:
- Artificial cases would be good for checking and extending your knowledge and skills; however, they tend to omit the subtle and difficult aspects that apply in the real world.
- Real-world cases can talk about the real people ...
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