4.2 CALIBRATING EXECUTIVE EXPECTATIONS

Messages to executives from this experience include the following:

  • Executives must oversee technology-driven improvements to maximize benefit, since there is no auto pilot.
  • The presence of data strategy can provide needed detail direction in the absence of executive hands-on involvement, but this is not a substitute as both are needed.
  • Activities and projects that are narrow in focus may harbor benefits and solutions that are broadly applicable.
  • Exploiting benefits from local and specific applications requires executive insight, foresight, and leadership so they do not become latent, underutilized, or lost opportunities.
  • Formalize strategy to guide and direct implementation activities, as this focuses improvement behavior.
  • Fund improvements commensurate with proofs-of-concept and follow-through.
  • Technical data exchange can be accomplished via model-driven capability with expected and advertised benefits.
  • Special contemporary skill, knowledge, and experience are essential to achieving technical solutions.
  • Technology is a catalyst and complementary with executive and managerial leadership to optimize performance.

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