SMART Board Interactive Whiteboard For Dummies

Hardware Problems

The main hardware problem you may encounter is also the most basic: trouble turning on the interactive whiteboard. You often can diagnose the problem you’re having using the Ready light (see Figure B-1 for the Ready light location on the 600 series and Figure B-2 for the Ready light location on the 800 series).

Figure B-1: The 600 series Ready light location.

Figure B-2: The 800 series Ready light location.

If you have a 600 series interactive whiteboard (the most common model), check out this troubleshooting flowchart: www.smarttech.com/kb/117615 . If you have an 800 series, see www.smarttech.com/kb/156537 .

Here’s what the Ready light means:

If the Ready light is red: Your SMART Board interactive whiteboard is not communicating with the computer. Follow these suggestions in order:

1. Make sure your computer is turned on. Remember: Turning on the interactive whiteboard is a two-step process — both the computer and the interactive whiteboard need to be turned on.

2. Make sure that the USB cable, power cord, and any other cords and cables are all fully ...