Forms
|
Form 20-1 |
Evaluating Your Customer Service |
Questions to ask and answer as you assess the quality of customer service in your business |
|
Form 20-2 |
Improving Your Customer Service |
A form for benchmarking and improving customer service levels |
|
Form 20-3 |
Customer Satisfaction Analysis |
A checklist of approaches for winning increased business and turning customers into customers for life |
Get Small Business Marketing Kit For Dummies, 3rd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
