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Skype Hacks by Andrew Sheppard

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Hack #16. Claim Your Money Back

Under certain circumstances, Skype will refund your money for missing credits and hiccups with other services.

Works with: all versions of Skype.

Even when you do everything you can to smooth the process of paying for Skype services and use them in a reasonable way, things can go wrong.

To claim a refund, you basically have three options.

The No-Quibble Refund

If at any time and for any reason, you are unhappy with any Skype service—SkypeOut, SkypeIn, or Voicemail—you can request a refund of your last subscription payment.

For SkypeOut, if you have spent less than ₠1 of your last subscription payment, Skype will refund the whole amount of that payment. If you have spent more than ₠1, Skype will refund only the balance left.

For SkypeIn and Voicemail, if you ask for a refund within 30 days of your last payment, Skype will refund the whole amount of that payment. After more than 30 days, Skype will refund only the amount remaining for your subscription on a pro rata basis.

These types of refunds take five to seven business days to appear in your online financial statements.

The Quibble Refund

If you are generally happy with the services provided by Skype, but there are specific issues for which you want redress, you can request a refund on a case-by-case basis. You should address such a refund by gathering your facts and presenting them clearly to Skype in the form of a support request posted at the Skype web site. If your facts are correct and your request is ...

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