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Six Sigma—The First 90 Days by Stephen A. Zinkgraf

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8. Defining the Six Sigma Infrastructure

With Dan Kutz

Any major change initiative requires a clearly defined supporting infrastructure to drive the program. Infrastructure is defined as the underlying foundation and basic framework of personnel and supporting systems needed to support Six Sigma deployment activities. Because every part of a company participates in Six Sigma activities, the infrastructure must be clear, consistent, and comprehensive.

An effective infrastructure facilitates the development of the core competency that will establish and link Six Sigma project teams to (1) projects, (2) financial targets, and (3) the strategic plan. These project teams will be multifunctional and will need multi-functional support to execute the ...

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