Foreword
If it were possible to add up, on a global basis, all of the benefits that organisations have experienced as a result of deploying Six Sigma techniques, the result would be truly staggering. The place of Six Sigma as an effective methodology for improving quality and performance is very well established.
Six Sigma is often introduced to organisations through training. Six Sigma practitioners gain personal development by attending a spectrum of courses from introductory sessions to expert level that is normally referred to as Six Sigma Black Belt. I personally have led many hundreds of practitioners through this process, and whilst I hope my interventions have been successful, I am only too aware that there is a limit to what participants can be expected to absorb in a classroom.
This is where Robin HendersonÂ's book becomes truly invaluable. As well as providing students new to Six Sigma with a very readable and easy to understand introduction, this publication serves as comprehensive consolidation for those already trained. Furthermore this book extends the knowledge gained by recognised experienced practitioners.
Those looking for relevant and modern case studies from both service and manufacturing environments will be most satisfied to find them in abundance throughout the following pages. Robin Henderson demonstrates the wide applicability and power of these methods with an impressive collection of analyses and improvements drawn from his broad experience of working ...
