Contents
Foreword, Mikel J. Harry
Evolution of the Six Sigma Fundamentals
Essentials of the Six Sigma Methodology
Focus on Engaging People and Changing Processes
Not Only Statistics, but Cultural Changes
Manager’s Checklist for Chapter 1
2. Defining Quality and Measuring Performance
The Essential Six Sigma Formula
Quality and Metrics, First and Last
Manager’s Checklist for Chapter 2
3. The Right Way to Implement Six Sigma
Six Sigma: The Early Years and Implementation Flaws
Get Six Sigma for Managers, Second Edition (Briefcase Books Series), 2nd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.