Six Sigma for Managers, Second Edition (Briefcase Books Series), 2nd Edition

Table of contents

1. Cover
2. Title Page
3. Copyright Page
4. Dedication
5. Contents
6. Foreword
7. Preface
8. 1. Introduction to Six Sigma
   1. What Is Six Sigma?
   2. Evolution of the Six Sigma Fundamentals
   3. What Is Sigma?
   4. Essentials of the Six Sigma Methodology
   5. Focus on Engaging People and Changing Processes
   6. Not Only Statistics, but Cultural Changes
   7. Six Sigma Is Not . . .
   8. Manager’s Checklist for Chapter 1
9. 2. Defining Quality and Measuring Performance
   1. Start with Your Customers
   2. Understand Your Processes
   3. Determine Your Metrics
   4. The Essential Six Sigma Formula
   5. Quality and Metrics, First and Last
   6. Manager’s Checklist for Chapter 2
10. 3. The Right Way to Implement Six Sigma
    1. Six Sigma: The Early Years and Implementation Flaws
    2. A More Realistic Approach to Six Sigma
    3. Readying the Organization
    4. Key Players
    5. Executive Leaders and Champions
    6. Champions
    7. Master Black Belts
    8. Black Belts
    9. Green Belts
    10. Communicate!
    11. Train!
    12. Infrastructure
    13. What to Expect from Outside Consultants
    14. Getting Started: The Dos
    15. Getting Started: The Don’ts
    16. Executive Overview of DMAIC
    17. Manager’s Checklist for Chapter 3
11. 4. Define Phase
    1. Define Phase Activities
    2. Define the Phase-Gate Review
    3. Summary
    4. Manager’s Checklist for Chapter 4
12. 5. Measure Phase
    1. Purposes of the Measure Phase
    2. Measure Phase Activities
    3. Step 1. Map the Process in Detail
    4. Step 2. Create a YX Matrix
    5. Step 3. Perform a Failure Modes and Effects Analysis (FMEA)
    6. Step 4. Conduct a Measurement System Analysis (MSA)
    7. Step 5. Determine Process Capability
    8. Z Scores and Sigma Shift
    9. Measure Phase-Gate Review
    10. Manager’s Checklist for Chapter 5
13. 6. Analyze Phase
    1. Analyze Phase Activities
    2. Analyze Phase Tools
    3. Ascertain and Prioritize Vital Few Causes of Variation
    4. Transform the Gaps into Improvement Projects
    5. Review the Project with the Champion
    6. Conduct an Analyze Phase-Gate Review
    7. Manager’s Checklist for Chapter 6
14. 7. Improve Phase
    1. Improve Phase Activities
    2. Improve Phase Tools
    3. Correlation
    4. Regression Analysis
    5. Design of Experiments
    6. Planning the Experiment (DOE)
    7. Conducting the Experiment
    8. Running the Experiment
    9. Analyzing the Experiment Results
    10. Review the Project with the Champion
    11. Conduct an Improve Phase-Gate Review
    12. Manager’s Checklist for Chapter 7
15. 8. Control Phase
    1. Control Phase Steps and Tools
    2. Control Plan
    3. Statistical Process Control
    4. Control Charts
    5. Contingency Plans for Out-of-Control Conditions
    6. Minimizing the Potential for Problems—Mistake Proofing
    7. Plan for Transfer to Process Owners
    8. Communication Plans
    9. Review the Project with the Champion
    10. Conduct a Control Phase-Gate Review
    11. Control Phase Deliverables
    12. Summary
    13. Manager’s Checklist for Chapter 8
16. 9. How to Sustain Six Sigma
    1. Basic Infrastructure Requirements
    2. Communication Plan
    3. Company Culture
    4. Company Cycles
    5. Reinforcement and Control
    6. Manager’s Checklist for Chapter 9
17. 10. Six Sigma Proof Positive
    1. Real Final Reports
    2. Case Studies
    3. Training Agendas
    4. Design for Six Sigma
    5. The End … and the Beginning
    6. Manager’s Checklist for Chapter 10
18. Index