Six Sigma Demystified, Second Edition, 2nd Edition

Introduction

There are now many excellent books on Six Sigma. Many of these emphasize the deployment issues of Six Sigma, providing valuable insight into the big-picture issues required for successful implementation of Six Sigma at an organizational level. These issues, including management responsibility, resource allocation, and customer focus, are summarized in Chapter 1.

Successful Six Sigma deployment involves continual success of projects, each incrementally moving the organization closer to its strategic goals of shareholder return, employee growth, and customer satisfaction. Each project, in turn, progresses from its initial definition through the define, measure, analyze, improve, and control (DMAIC) cycle to the maturity of financial ...