About the Author

Paul Keller is president and chief operating officer at Quality America, Inc. (www.qualityamerica.com), a provider of quality improvement software, training, and training materials since 1983. As a senior consultant, Paul has developed and implemented successful Six Sigma and quality improvement programs in service and manufacturing environments. Before launching Quality America’s training and consulting business in 1992, Paul specialized in quality engineering in the masters program at the University of Arizona. He applied these techniques as a quality manager for a consumer goods manufacturer (1990–1992), and an SPC director at an industrial products manufacturer (1987–1990). In these roles, he developed company-wide quality ...

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