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Unmasking Organizational Complexity
TRYING TO GET THINGS DONE in organizations today often feels like walking in quicksand. If you are a manager or an executive who is anxious to get results, you know what I mean. There are too many meetings, too many reports, too much information, and too many stakeholders—all of whom have different views on what should be done and how. Processes don’t work or take too long. Decisions are delayed or unclear. Presentations go on forever. And the boundaries between home and work, online and offline, have broken down with e-mails and cell phones and 24/7 availability. Complexity is out of control and getting worse—and it compromises our ability to be effective.
But we have no one to blame but ourselves. While ...
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