FOREWORD
Business demand for improved delivery times, increased flexibility and improved cost efficiencies is driving organisations to engage with a broader range of specialised IT service providers. But the integration of multiple service providers can present several challenges for an organisation.
David has written an excellent pocket guide that provides deep insight into service integration and management. He clarifies the key concepts, explores various operating models and describes the key functions that are required - both operationally, as well as at a strategic level, to support of the proper governance of IT across the extended IT supply chain.
I am sure that this guide will assist business and IT professionals alike and would recommend ...
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