ACKNOWLEDGEMENTS
The following people have generously given of their own time by reviewing this publication:
Max Blecher, Virtual Alliance, South Africa
David Bruem, Deloitte, Ireland
Rob Brus, Agrium, Canada
Michel Campion, AeSCM, France
Alison Cartlidge, Sopra Steria, UK
John Deland, itSMF, Canada
Steven Freeman, HWC, USA
Terry Fung, AON, USA
John Gilmore, USA
Steve Keegan, Pace Harmon, USA
Cathy Kirch, itSMF, USA
Silvia Prickel, United Airlines, USA
Nathalie Rachline, Agrium, USA
Doug Read, UK
Andy Sealock, Pace Harmon, USA
Doug Tedder, Tedder Consulting, USA
Craig Wright, Pace Harmon, USA
Sun Zhenpeng, Best Practice Alliance, China
Milan Živković, itSMF, Serbia
Get SIAM/MSI: An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
