ABOUT THE AUTHOR
David Clifford is a Director at Pace Harmon, an international advisory firm headquartered in the United States of America. Pace Harmon supports clients in their most critical outsourcing, technology sourcing, service and program optimisation, and transformation programs.
David has written and contributed to a number of publications in the ITSM space, including ITIL®, service agreements and international standards. He also initiated, contributed to the development and assisted with the promotion of EXIN’s ITSM qualification programme based on ISO/IEC 20000.
He is a former President of itSMF International’s priSM credentialing programme that has now been superseded by the AXELOS Limited credentialing programme.
He is currently ...
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