Show Your Work

“The point is to extract learning FROM work, not impose more work.”

– CHARLES JENNINGS

Learning & Development

WHAT’s L&D’S ROLE?

It’s no secret that Learning & Development (L&D, aka “the training department”) is often removed from the action: a common criticism is that L&D doesn’t know what it’s like in the “real world.” While ride-alongs and site visits might help, they don’t always provide the full picture of how a worker’s day is spent and what situations and decision points he or she might encounter. Charles Dhuigg’s Power of Habit offers the case of Alcoa, an aluminum manufacturer. Despite an intensive companywide concentration on safety, a worker sidestepped protocol to clear a malfunctioning machine part and was killed when the sweeping ...