FOREWORD
Sharing Hidden Know-How offers the opportunity for the reader to rethink the idea of lessons learned so that what is learned is an active exchange between those who have just gained important knowledge from a project and co-workers who want to improve the way they are working on a similar topic. The process is not limiting us to a look backward but to regard the process as an act of discovering, with the help of colleagues, what can be drawn from a recent experience.
Any organization must have the ability to learn from its own experience if that organization wants to change and innovate. Unfortunately “lessons learned” has earned a negative reputation in many organizations. And the reality is that such efforts have often been ineffective. ...
