ACKNOWLEDGMENTS
Many people contributed to the ideas and writing of Sharing Hidden Know-How—and to the emotional well-being of its over-caffeinated first-time author.
First, I’d like to thank people who helped shape the Knowledge Jam. Its roots go way back to my childhood, when my mom, Julie Pugh, the consummate broker, brokered ideas from car pools to career paths. My dad, Alexander (Jack) Pugh, also instructed me in system dynamics and systems thinking, encouraging me to invite my fellow originators or brokers to stand back and see feedback loops. MIT Professor Wanda Orlikowski nurtured my initial interest in the Jam back in the mid-1990s with her pioneering research into collaboration technologies and with her support for my master’s thesis ...
