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SharePoint 2010 at Work by Mark Miller

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Structure of the Model

The Model has 5 maturity levels and 11 competencies, which are divided into three groups: core solution competencies, advanced solution competencies (both of which are oriented toward the technological, tool-based side), and readiness competencies (oriented toward the environmental, human-based side).

The maturity levels follow the five-level standard set out in the Capability Maturity Model (see Table 1-1) and many other models, and describe the processes around implementation of the platform. These levels and competency definitions are not specific to SharePoint 2010, but can be used for 2010, and will be updated when the features of Wave 15 are released from Non-Disclosure.

Table 1-1. SharePoint maturity levels

Level

Definition

500

The area is functioning optimally and continuous improvement occurs based on defined and monitored metrics. Return on investment (ROI) is demonstrable.

400

The area is centrally supported, standardized, and implemented across the entire organization. Governance is defined and understood and followed.

300

The way the area is implemented is defined and/or standardized, but not in use across the entire organization. Governance is defined, but may not be widely understood or followed. ROI is considered.

200

The area is managed by a central group (often IT), but the focus and definition varies by functional area or is limited to a single area.

100

The starting point of SharePoint use.

The core competencies are where organizations typically focus first, because they tend to yield greater results with lower investment and often serve as an update to systems or functionality with which the business is already familiar. Table 1-2 describes the core SharePoint competencies.

Table 1-2. Core SharePoint competencies

Competency name

Definition

Publication

Presentation of content in SharePoint for consumption by a varied audience of authenticated users. Areas of focus include navigation, presentation of content (static vs. personalized), content organization and storage, customizations to the template, and approvals and workflow.

Collaboration

Multiple individuals working jointly within SharePoint. Areas of focus include provisioning and deprovisioning, templates, organization (finding a site), archiving, and using SharePoint’s capabilities (for example, versioning and document management, task management, calendar management, discussion thread, surveys, and workflow).

Business Process

Linked business activities with a defined trigger and outcome, standardized by SharePoint and/or custom automated workflow processes. Areas of focus include data (unstructured and structured), workflow, user security and roles, reporting and analytics, tracking and auditing, process modeling and simulation, and process optimization.

Search

The ability to query indexed content and return results that are ranked in order of relevance to the search query. Areas of focus include scopes, display of results, optimization, integration and connectors, and performance.

The advanced competencies (described in Table 1-3) are so named because they tend to be simultaneously more culture-changing and more resource-intensive. They may introduce concepts or functionality that are new to the End Users.

Table 1-3. Advanced SharePoint competencies

Competency name

Definition

People and Communities

The human capital of the organization as represented in SharePoint by profiles, MySites, and community spaces (the virtual spaces that support particular areas of interest that may span or fall outside the organizational structure).

Composites and Applications

Custom solutions specific to the needs of the business (traditionally served by paper forms, Excel spreadsheets, and/or Access databases) that may be accomplished by multiple technologies working together.

Integration

Line of business data and/or content from a separate Content Management System (CMS) integrated with the system, allowing users to self-serve in a controlled yet flexible manner. Maturity proceeds through integration with a single system, multiple systems, data warehouse, and external (partner, supplier, or industry) data.

Insight

The means of viewing business data in the system. Maturity proceeds through aggregation of views, drill-down and charting, actionability, and analytics and trending.

The Readiness competencies (described in Table 1-4) are common to most technology systems, and are critical to a successful SharePoint implementation.

Table 1-4. Readiness competencies

Competency name

Definition

Infrastructure and Administration

The hardware and processes that support the system. Areas of focus include farm planning, server configuration, storage, backup and restore, monitoring, and updates.

Staffing and Training

The human resources that support the system and the level of training with which they are provided.

Customizations

Custom development and/or third-party products that extend the out-of-box functionality of the system. Areas of focus include development environment, management of source code, method of build and deployment, testing, and development tier.

Together, the 11 competencies and the 5 levels create a matrix, shown in Figure 1-2, that describes the best practices and indicators for each competency level.

The SharePoint Maturity Model’s matrix structure; this image is for reference only—to examine the model in depth, see www.spmaturity.com/Resources/Sharepoint_Maturity_Model_Overview.pdf

Figure 1-2. The SharePoint Maturity Model’s matrix structure; this image is for reference only—to examine the model in depth, see www.spmaturity.com/Resources/Sharepoint_Maturity_Model_Overview.pdf

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