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Shaping Sound in the Studio and Beyond: Audio Aesthetics and Technology by Gary Gottlieb

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Studio Etiquette

Regarding etiquette, some commonsense rules apply. Never argue with a client. Even if they are rude and abusive, as a representative of the studio it is your place to remain calm and rational. “The customer is always right” applies as much to production facilities as anywhere else. Few things are truly impossible to do in this business. If a client requests something be done that is impossible due to equipment limitations, explain it to the client and offer to rent the equipment, being very clear about the costs involved. If a client requests something which is absolutely, physically impossible, calmly explain to them why it cannot be done, without being insulting or condescending. Keep in mind that you are the representative ...

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