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Seven Strategy Questions: A Simple Approach for Better Execution by Robert Simons

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HOW COMMITTED ARE YOUR EMPLOYEES TO HELPING EACH OTHER?

It was a cold, clear, December morning when the wheels of Southwest Airlines flight WN 9 touched down at Houston’s Hobby airport. Captain Brittan had already called ahead to alert ground crews of the large amount of mail and freight they would need to unload.

As the gate crew scrambled into position, Captain Brittan aggressively applied the brakes, deployed the spoilers, and reversed engine thrust. In the race to the gate, it was important to slow the aircraft as quickly as possible to allow the tight turn to the first available ramp.

Once the airplane stopped at the gate and the wheel ...

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