Seven Cs of Consulting, The

Coach (close)

• Head: At the Close stage, your role is to coach the client through to completion. In moving the client from dependency, you need to carefully manage how they assume responsibility and how your relationship is resolved. In coaching the client through this stage, the primary objectives are to help them get a clear focus on how they will use the change; what role they want to play in the new world; and what their next steps might be. You must help the client to reflect on and learn from the experience rather than simply telling him what has happened. To do this, you might ask the client to think about five questions. What happened at the start of the change; what is the outcome; what happened en route; what did they learn from the ...