Seven Cs of Consulting, The

Learning

At the conclusion of the outcome review, you still have a responsibility to help the client and the client's organization understand what they have learned from the change experience:

• For the change that culminates in the presentation of a strategy report to the board, it is about closing the presentation with a summary of what the new knowledge will offer to the company.

• In the case of a new IT system, it is a report that details the learning that has emerged from the hand-over process and what action the client can take to better prepare themselves for future upgrades.

• With a culture change programme, it is a review workshop with the internal change facilitators to help them to reflect on what changes have happened in the culture and ...