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Set Yourself Up for Success (Collection)

Book Description

Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Its customers were loyal, its employees loved to work there, and it was profitable year after year, for decades. This loving leader began her career as an executive secretary, yet the company's founder chose her to succeed him as president. When asked why, he said, "Because she knows how to love people to success." She is Colleen Barrett, President Emeritus of Southwest Airlines. Lead with LUVis an extraordinary, wide-ranging conversation between Barrett and the legendary Ken Blanchard, author of The One Minute Manager. Drawing on personal experience, Barrett and Blanchard reveal why leading with love is the most powerful way to lead and how it can help you achieve truly amazing levels of performance.

In Helping People Win at Work, WD-40 Company President/CEO Garry Ridge reveals how his company has used Blanchard's techniques to "Partner for Performance" with every employee, and achieve unprecedented levels of employee engagement and commitment. Ridge introduces WD-40's performance review system, explaining its goals, its features, and the cultural changes it required. Next, Ridge shares his "leadership point of view": what he expects of people, what they can expect of him, and where his beliefs about leadership and motivation came from. Finally, in Part IV, Ken Blanchard explains why WD-40's Partnering for Performance program works so well and how it can work for you, too. This book isn't about cheerleading: it's about transforming performance review one step at a time and reaping record-breaking results!

Table of Contents

  1. About This eBook
  2. Title Page
  3. Copyright Page
  4. Contents
  5. Lead with LUV: A Different Way to Create Real Success
    1. Copyright Page
    2. Praise for Lead with LUV by Ken Blanchard and Colleen Barrett
    3. Foreword
    4. What Is Leadership?
    5. Celebrating Successes
    6. Having Mentors
    7. Servant Leadership Is Love in Action
    8. Understanding Servant Leadership
    9. The Triple Bottom Line
      1. Employer of Choice
      2. Provider of Choice
      3. Investment of Choice
    10. Making Unions Your Business Partners
    11. Citizen of Choice
    12. A Compelling Vision
      1. A Significant Purpose
      2. A Picture of the Future
      3. Clear Values
    13. What Makes Servant Leadership Work?
    14. Defining Love
    15. Maintaining a Strong Culture
    16. Differences Between Self-Serving and Servant Leaders
    17. Final Words
    18. Epilogue
    19. Endnotes
    20. LUV Notes
    21. About the Leading at a Higher Level Series
    22. About the Authors
    23. Services Available
    24. Social Networking
    25. Financial Times Press
  6. Helping People Win at Work: A Business Philosophy Called “Don’t Mark My Paper, Help Me Get an A”
    1. Copyright Page
    2. Dedication
    3. Introduction
      1. THE LEADING AT A HIGHER LEVEL SERIES
      2. PARTNERING FOR PERFORMANCE
      3. HOW THIS BOOK IS ORGANIZED
    4. ONE Don’t Mark My Paper, Help Me Get an A
      1. PLANNING
      2. EXECUTION
      3. REVIEW AND LEARNING
      4. MANAGING THE JOURNEY
    5. TWO Building the Right Culture
      1. CREATING A LEARNING ENVIRONMENT
      2. CLARIFYING OUR VISION AND VALUES
      3. BUILDING A TRIBAL CULTURE
      4. SERVANT LEADERSHIP WITH AN EDGE
      5. TOP MANAGEMENT SUPPORT
      6. ENDNOTES
    6. THREE My Leadership Point of View
      1. WHAT PEOPLE CAN EXPECT OF ME
      2. WHAT I EXPECT OF PEOPLE
      3. MY BACKGROUND
      4. MY BELIEFS ABOUT LEADING AND MOTIVATING PEOPLE
      5. FINAL THOUGHTS
      6. ENDNOTES
    7. FOUR The Simple Truths About Helping People Win at Work
      1. – SIMPLE TRUTH 1 –Performing Well: What Makes People Feel Good About Themselves
      2. – SIMPLE TRUTH 2 –To Help People Perform Well, an Effective Performance Management System Must Be Established
      3. – SIMPLE TRUTH 3 –It All Starts with Performance Planning
      4. – SIMPLE TRUTH 4 –The Biggest Impact on Performance Comes from Day-to-Day Coaching
      5. – SIMPLE TRUTH 5 –Trust Is Key to Effective Coaching
      6. – SIMPLE TRUTH 6 –The Ultimate Coaching Tool: Accentuating the Positive
      7. – SIMPLE TRUTH 7 –Redirection Helps Get Performance Back on Track
      8. – SIMPLE TRUTH 8 –Deliver Reprimands with Caring Candor
      9. – SIMPLE TRUTH 9 –Performance Reviews Should Be About Retaking the Final Exam
      10. – SIMPLE TRUTH 10 –Developing and Sharing Your Leadership Point of View Is a Powerful Communication Tool for Your People
      11. – SIMPLE TRUTH 11 – Servant Leadership Is the Only Way to Go
      12. – SIMPLE TRUTH 12 – Celebrate Successes
      13. ENDNOTES
    8. A The WD-40 Company Goal Review Form
    9. About the Authors
    10. Services Available
    11. Keynote Speakers
    12. Social Networking
    13. Helping People Win at Work with Situational Leadership® II
    14. Financial Times Press