Understanding the approval engine
The approval engine is responsible for maintaining the approval in Service-Now. The approval engine gives you leverage to modify the properties of the approval as well. On many occasions, the approval activity is read only in the workflow, but you want to use the approval activity in the workflow. In such situations, you can modify the approval engine:
Approval activity read only
Getting ready
To step through this recipe, you should have an active Service-Now instance, valid credentials, and an admin role.
How to do it...
- Open any standard web browser and type the instance address.
- Log in to the Service-Now instance using ...
Get ServiceNow Cookbook now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
