How to configure a timer in workflows
On many occasions, business requirements are based on time so let's understand this by an example: Send a reminder e-mail for the approver for a request approval or hold the e-mail if you want to send a notification periodically based on the requirements. The important thing to note down is that in such scenarios, you need to configure the time in the workflow. For facilitating a time-related feature, Service-Now provides the Timer activity, which pauses the workflow for a specified period of time.
Getting ready
To step through this recipe, you should have an active Service-Now instance, valid credentials, and an admin role.
How to do it...
- Open any standard web browser and type the instance address.
- Log in to ...
Get ServiceNow Cookbook now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
