Chapter 6. Creating and Configuring Workflow Activities
In this chapter, we will cover the following recipes:
- Understanding the Service-Now workflow
- Attaching a workflow with the service catalog
- Attaching workflows with current/new modules
- Workflow troubleshooting
- Setting up an approval activity
- Working with condition activities
- Working with task activities
- Working with workflow utilities
- Setting up e-mail notifications from workflows
- How to configure a timer in workflows
- Understanding the approval engine
Introduction
If I say workflows are the soul of Service-Now, then probably it won't be incorrect. Process management is critical in the IT service management domain and maintaining a process within an organization is very challenging as well. Service-Now ...
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