Working with the report range
The report range feature is applied to only those dates which are very helpful in filtering the reports. On multiple occasions, clients request for a dashboard where they want to see first half (all incident which were create in last 4 hours. Let’s understand this by an example so for an instance if a standard business day is from 8.00 AM to 4.30 PM then we can consider first half from 8.00 AM to 12.00 PM) call/tasks details with other parameter such as monthly or quarterly. This recipe will teach you to work with a report range.
Getting ready
For this recipe, all you need is an active Service-Now instance, valid credentials, and a role (admin or report admin).
How to do it...
- Open a web browser (Google Chrome, Firefox, ...
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