ServiceNow Cookbook

Setting up an inbound e-mail action

E-mails are very convenient for users. Many end users like to send an e-mail rather than using a helpdesk application. Service-Now provides an out-of-the-box functionality: an inbound e-mail action for processing incoming e-mails to Service-Now.

Getting ready

To step through this recipe, you should have an active Service-Now instance, valid credentials, and the admin role.

How to do it…

1. Open any standard web browser and type the instance Web address.
2. Log in to the Service-Now instance using the credentials.
3. On the left-hand side, type inbound action, and Service-Now will search out the Inbound Action module for you:

   Inbound action

4. Click on the Inbound Email Actions module; you will see the following screen:

   Inbound Email ...