Understanding the Service-Now IT view
Similar to other enterprise applications, Service-Now also maintains two views. The first is for the end user and another is for admins or ITIL or fulfillers. In this recipe, you will learn about the IT view of the Service-Now application.
Getting ready
To step through this recipe, you should have an active Service-Now instance and valid login credentials.
How to do it...
- Open any browser (Internet Explorer, Google Chrome, Safari, or Mozilla Firefox).
- Type the Service-Now instance web address (
http://{instance_name}.service-now.com) provided by your organization in the address bar, now enter your credentials in respective fields and press enter button. - The following screen is the IT view of Service-Now, where all ...
Get ServiceNow Cookbook now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
