Understanding the Service-Now setup

Service-Now is a cloud-based application; that's why your client is not required to set up any infrastructure to support Service-Now in their environment. By reading the Understanding Service-Now procurement recipe, you should know that Service-Now provides three environments (one production and two non-production). As a setup, these environments are called instances and may be classified as development, testing, and production. Consider the following examples of Service-Now instances or web addresses:

  • packtprod.service-now.com
  • packtdev.service-now.com
  • packtest.service-now.com

If the customer is Amazon and has requested more than three instances from Service-Now, then the web addresses may look similar to the following: ...

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