Preface
ManageEngine's ServiceDesk Plus is a web-based help desk and Asset Management software program used to manage, monitor, and maintain IT assets and services in an organization. The software uses ITIL terminologies and framework and focuses majorly on Asset Management and IT request tracking.
ServiceDesk Plus 8.x Essentials is a mini handbook for Admins, Managers, and staffs involved in providing IT services to users/customers. The objective of the book is to help readers to set up and use these IT services effectively within the ITSM context. The concepts are explained using the trusted ITIL® framework, to also assist in a better understanding of ITIL methodology, while using the ServiceDesk Plus software.
What this book covers
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