ServiceDesk Plus 8.x Essential

About the Author

Ankush Agarwal has been working in the IT Service Management domain, as well as conducting internal organization training, for more than eight years. He likes writing about service technologies and processes and has also won blogging awards in this space. He has been involved in setting up and managing various service desk teams and is currently associated with a top-tier Investment Bank.

I wish to personally thank my teams, seniors, and managers throughout my career who always trusted me with critical responsibilities during both tough and not-so-tough times. Their belief and support has helped me learn the fine details of the otherwise complicated process flows and service architectures. The on-the-job experience has also helped ...