Summary
This chapter covered some of the important features included in ServiceDesk Plus that help users with some of the small and important day-to-day tasks. The software also contains several other helpful features and the reader is encouraged to explore them as those are mostly self-explanatory and best experienced hands-on. These features enhance the overall experience of using the software.
This brings us to the end of the book and we sincerely hope that it has not only helped you in using ServiceDesk Plus pleasurably, but also in understanding the ITSM processes behind it and how those can be utilized to make the team and the organization more effective.
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