Chapter 6. Making Life Easier – Handy Features
Now that we've covered most of the critical processes and the ways to implement them in ServiceDesk Plus, it's time to see some of the miscellaneous features to help us in our day-to-day tasks. We'll be covering the following useful features in this chapter:
- Knowledge base
- Remote control
- E-mail commands
- Data archiving
- User survey
Revisiting the knowledge base
We've seen the importance of Knowledge Management and the management of a knowledge base in Chapter 5, Service Desk – Where the Value is Realized. The approved and published solutions can be accessed by all without even logging into ServiceDesk Plus by using the following link:
http://<server name>:<port number>/sd/SolutionsHome.sd
To redirect the URL ...
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