ServiceDesk Plus 8.x Essential

Summary

We've now seen the importance of organizing the service desk to help the business and its customers. This chapter covered various critical and value-adding responsibilities of the service desk and ways in which to achieve them in ServiceDesk Plus. The need to balance between contrasting responsibilities was also discussed.

We've now covered the most important processes and features in ServiceDesk Plus and will see some of the handy features before closing in the next chapter.