ServiceDesk Plus 8.x Essential

Assessing risks and identifying metrics

While the Change Management process itself is established to better understand and deal with risks, there are some risks inherent in the process implementation itself. The following should be kept in mind and addressed before starting to enforce the Change and Release Management processes:

• The additional layer might delay the delivery of critical changes and might be viewed as red tape, if it is not managed as part of an organizational Change Management process. People need to have it explained, convinced, and trained before any new process is mandated.
• The lack of a system supporting the organization's change process may impact the efficient delivery of the objective.
• If a clear distinction between operational, ...