Differentiating between Service Portfolio and Service Catalog
This is another example of terms often used interchangeably. However, ITIL clarifies that the Service Catalog lists only live IT services but Service Portfolio is a bigger set including services in the pipeline and retired services as well. Service Catalog contains information about two types of IT services:
- Customer-facing services (referred to as Business Service Category) and
- Supporting services, with the complexities hidden from the business (referred to as IT Service Category)
ServiceDesk Plus plays a vital role in managing the ways in which these services are exposed to users. The software provides a simple and effective interface to browse through the services and monitor their ...
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